Frequently Asked Questions

Are your employees bonded and insured?
Yes, our employees are fully covered under our insurance, which is the best available.

What if I find a problem with the service?
All our cleanings to today have had a 100% satisfaction guaranteed. If you are not 100% satisfied please contact us within 24 hours and we will make our best to meet your needs and demands.

How do I pay you?
You can choose between cash and cheques. We accept both.

Do I need to be present while you clean, or can I issue you a key?
It is totally up to you whether you choose to be present or not. If you choose to issue us a key, be assured that we will hold on to that as if it was the key to our own house.

Do I need to provide you with supplies?
No you don't. We use our own supplies and equipments. But if you would like us to use a particular item that you possess we will be more than happy to do so.

What should I do if something is broken while your team is cleaning?
We will try to resolve the situation to your best satisfaction immediately. We will reimburse and/or replace the broken item.

What days do you work?
We are available Monday through Friday. But if your schedule and needs don't allow for that, we will be happy to make your house or office shine even during weekends.

What if something was Missed and I am Unhappy with a Cleaning?
For any case please contact our manager first. She will try to resolve the matter to your satisfaction. In any case you are not obligated to any contract.